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Terms and Conditions
Effective Date: 2025/05/17
Welcome to Ninja Goodies!
By accessing or using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our site.
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1. Use of Website
• You must be at least 18 years old or have parental/guardian consent to make a purchase.
• You agree to use this site only for lawful purposes and not to disrupt or misuse the website in any way.
• We reserve the right to refuse service to anyone who violates these terms.
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2. Products & Availability
• We make every effort to display product information, descriptions, and prices accurately. However, errors may occur, and we reserve the right to correct them.
• Product availability may change without notice. We may limit quantities or discontinue items at our discretion.
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3. Pricing & Payment
• All prices are listed in Canadian Dollars (CAD) unless stated otherwise.
• Taxes and shipping charges are calculated at checkout.
• We accept major credit cards and other payment methods as shown at checkout.
• Orders are processed once payment is successfully received.
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4. Shipping & Delivery
• Shipping options, delivery areas, and fees are outlined in our Shipping Policy.
• Delivery times are estimates and not guaranteed. We are not responsible for delays caused by carriers, weather, or unforeseen events.
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5. Returns & Refunds
• Returns and refunds are subject to our Return & Refund Policy, which forms part of these Terms & Conditions.
• Customers are responsible for return shipping costs, and a 15% restocking fee may apply.
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6. Intellectual Property
• All content on this website — including logos, images, product descriptions, and designs — is the property of Ninja Goodies and is protected by copyright and trademark laws.
• You may not reproduce, distribute, or use any content without our prior written permission.
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7. Limitation of Liability
• We strive to provide accurate and reliable information. However, we make no warranties regarding the website’s content, availability, or functionality.
• To the maximum extent permitted by law, Ninja Goodies is not liable for any damages resulting from the use or inability to use our website or products.
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8. Privacy
• Your use of this website is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
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9. Changes to Terms
• We reserve the right to update or modify these Terms & Conditions at any time without prior notice.
• Continued use of our site after changes are posted constitutes your acceptance of the updated terms.
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10. Contact Us
If you have any questions about these Terms & Conditions, please contact us:
📧 Email: info@ninjagoodies.ca
📦 Return & Refund Policy
Effective Date: 2025/05/17
At Ninja Goodies, we want you to love your purchase. If you’re not fully satisfied, we’re here to help with returns and refunds under the following conditions:
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1. Eligibility for Returns
• Items must be returned within 14 days of delivery.
• Products must be unused, unopened, and in their original packaging.
• Proof of purchase (receipt or order confirmation) is required.
• Certain items (such as personal care products, clearance items, or final sale items) may not be eligible for return.
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2. Return Shipping Costs
• Customers are responsible for all return shipping costs.
• We recommend using a trackable shipping method, as we cannot guarantee receipt of your returned item without proof of delivery.
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3. Restocking Fee
• A 15% restocking fee may be applied to returned items to cover handling and processing.
• This fee will be deducted from your refund.
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4. Refunds
• Once your return is received and inspected, we will notify you by email.
• If approved, your refund will be processed back to your original payment method within 5–10 business days.
• Shipping fees paid at the time of purchase are non-refundable.
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5. Exchanges
• At this time, we do not offer direct exchanges. If you wish to replace an item, please return the original item (following the steps above) and place a new order.
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6. Damaged or Incorrect Items
• If your order arrives damaged or incorrect, please contact us at info@ninjagoodies.cca within 48 hours of delivery with photos of the issue. We’ll make it right at no extra cost to you.
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